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Refund Policy

• Failure to arrange payment at least 24 hours prior to the appointment time will result in an automatic cancellation without further notice.

• We require at least two working days’ notice to cancel an appointment. Notice can be given verbally or in writing, however it is up to the person cancelling to prove that notice was given.

• For cancellation notice of less than two working days, a cancellation charge of 50% of the consultation fee is applicable.

• For cancellation notice of less than one working day, a cancellation charge of 75% of the consultation fee is applicable.

• Where no notice is given at all, a 100% cancellation charge will be made for failure to attend an appointment.

• There will be a 50% postponement fee when an appointment is cancelled on the day and rebooked at that time for another date.

• Late arrivals may result in a shortened appointment, or their appointment may be forfeited and their appointment will be treated as missed.

• No refunds will be given if instructions of each individual testing kit ordered by you, the patient, or any other person(s) on behalf of the patient, are not followed, resulting in incomplete test results or samples not being accepted by the courier / postal service / laboratory.

• A 10% handling fee will be charged if you decide not to proceed with testing or if you request a substitute testing kit due to error other than that of the Wilma Kirsten Clinic.